Refund policy

Welcome to  CAJStoreAttachment.tiff
We value your satisfaction and strive to provide high-quality digital products, merchandise, and services. Please read our policy carefully before making a purchase.

Digital Products

Due to the nature of digital downloads (eBooks, guides, templates, planners, courses, and other downloadable content), all digital product sales are final and non-refundable once the file has been delivered or accessed.

We do not offer refunds for:

  • Accidental purchases
  • Change of mind
  • Failure to read the product description
  • Download issues caused by personal device or internet problems

If you experience a technical issue accessing your product, please contact us and we’ll gladly assist you.

Physical Products & Merchandise

For physical items such as apparel, accessories, or printed products:

Returns

You may request a return within 5 days of receiving your order if:

  • The item arrives damaged
  • You received the wrong item
  • The product has a manufacturing defect

To qualify for a return:

  • The item must be unused and in its original condition
  • Proof of purchase is required
  • Photos of the issue may be requested

Non-Returnable Items

We do not accept returns for:

  • Customized or personalized items
  • Sale or clearance items
  • Used or washed merchandise

Refund Process

Once your return request is reviewed and approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the error was caused by us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

For questions regarding returns, refunds, or support, please contact us through: CAJStore Contact Page 

Thank you for supporting CAJStore and the CAJ One Brand family.